Dominos Fail

Last month I wrote about a pretty bad screw up by Pizza Hut by which a coupon on their site disappeared. To summarize, I saw a good deal on the home page (and then again inside the site), went to take advantage of it only to be unable to actually find the coupon.

It was a pretty good disappearing act, I grant Houdini nor even Chris Angel would be impressed, but it certainly was better than any of my attempts at magic.

However, I really have to tip my hat at Dominos, not only did they manage to make a coupon disappear, but a whole dammed pizza. By that I don’t just mean that they made MY pizza disappear, but an entire menu item and not just any menu item, but the menu item they had been pushing down my throat for the past week month.

How did they do it? I’m not exactly sure. But I’ll gladly tell you how the trick went down. Read more

Pizza Hut: Coupon Fail

One of these days I’m going to sit down and hammer out all of the reasons that I prefer online ordering of pizza to ordering over the phone. Shockingly enough, it doesn’t come down to laziness (I actually get carryout anyway) but rather order accuracy, speed and paper trail.

That being said, until recently, Dominos is the only pizza place that has had a decent online ordering system. The problem with that being that my local Dominos sucks, being run by the reject cast members of a bad stoner comedy and managed by the evil father from the Twisted Sister music videos (YAY for obscure references), I would almost rather shove pins under my fingernails than set foot inside of there.

When Pizza Hut finally decided to entire the 1990’s and add an online store to their site, I was thrilled. Though my local Pizza Hut is not run much better, at least it gave me a choice and some competition, especially for price.

Though it has been up for a while, I don’t order pizza that often and finally got the chance to give it a try last night. Off the bat, Pizza Hut did everything right. They enticed me with a good deal, lured me to register for the site and even got my information.

The only thing they botched was actually giving me the deal I had clicked on, causing me to leave the site in a huff of anger and a strange hunger for McDonalds.

What happened? Well, let me explain. Read more